INDICATOR: 103-2
For every material topic include policies, commitments, goals & targets, responsibilities, resources,
grievance mechanisms, specific actions (processes, projects, programs and initiatives).
References
- “Regulatory Compliance”
- “Leaks & Oil Spills”
- “Employee Health, Safety & Welfare”
- “Air Quality”
- “Fighting Corruption & Business Ethics”
- “Energy & Climate Change”
- “Waste & Circular Economy”
- “Employment”
- “Product Safety, Quality & Product Affordability”
- “Uninterrupted Operation & Being Prepared for Emergency Situations”
Complaints mechanisms according to company procedure A3.0039.00 in the section “Reporting and investigation of health, safety and environmental incidents” are clearly identified, as well as the process of recording, reporting, evaluating, monitoring and controlling health, safety and environmental incidents.
| AIC | EIC | TIC | SUBSIDIARIES (OKTA=A, EKO=B, DIAXON=C, HPC=D, EKO SERBIA=Ε, EKO BULGARIA=F, JP MONTENEGRO=G, CALYPSO=H, ASPROFOS=I) | Units | Comments | |
| Number of complaints filed in 2018 on leaks and oil spills | 0 | 1 | 0 | _ | _ | All complaints were filed in 2018 and resolved at the same time in accordance with the aforementioned procedure. |
|---|---|---|---|---|---|---|
| Total number of complaints resolved in 2018
|
0 | 1 | 0 | _ | _ | |
| Number of complaints lodged before 2018 and resolved in 2018 | 0 | 0 | 0 | _ |
| AIC | EIC | TIC | SUBSIDIARIES (OKTA=A, EKO=B, DIAXON=C, HPC=D, EKO SERBIA=Ε, EKO BULGARIA=F, JP MONTENEGRO=G, CALYPSO=H, ASPROFOS=I) | Units | Comments | |
| Total number of grievances about environmental impacts filed through formal grievance mechanisms in 2018 | 2 | 5 | 11 | _ | _ | All complaints were reported in 2018 and were resolved within the same year according to the relevant procedure. |
|---|---|---|---|---|---|---|
| Number of grievances addressed in 2016 | 2 | 5 | 11 | _ | _ | |
| Number of grievances resolved in 2018 | 0 | 0 | 0 | _ | _ |
| AIC | EIC | TIC | SUBSIDIARIES (OKTA=A, EKO=B, DIAXON=C, HPC=D, EKO SERBIA=Ε, EKO BULGARIA=F, JP MONTENEGRO=G, , CALYPSO=H, ASPROFOS=I) | MM | Comments | |
| Συνολικός αριθμός παραπόνων για περιβαλλοντικά συμβάντα που αρχειοθετήθηκαν με βάση επίσημη διαδικασία το 2018 | 0 | 0 | 0 | _ | _ |
All complaints were reported in 2018 and resolved within the same year on the basis of the formal resolution process
|
| Αριθμός παραπόνων που επιλύθηκαν μέσα το 2018 | 0 | 0 | 0 | _ | _ | |
| Αριθμός παραπόνων που κατατέθηκαν πριν το 2018 και επιλύθηκαν μέσα στο 2018 | 0 | 0 | 0 | _ |
| AIC | EIC | TIC |
SUBSIDIARIES (OKTA=A, EKO=B, DIAXON=C, HPC=D, EKO SERBIA=Ε, EKO BULGARIA=F, JP-MONTENEGRO=G, CALYPSO=H, ASPROFOS=Ι) |
Units | Comments | |
| Total number of complaints for environmental incidents archived under official procedure in 2018 | 2 | 0 | 0 | _ | _ | All complaints were reported in 2018 and resolved within the same year on the basis of the formal resolution process, including the social partners who expressed their opinion through articles or press releases. |
| Number of complaints resolved in 2018 | 2 | 0 | 0 | _ | _ | |
| Number of complaints filed before 2018 and resolved in 2018 | 0 | 0 | 0 | _ |